Kathmandu: The Managing Director of the Nepal Electricity Authority (NEA), Dirghayu Kumar Shrestha, has issued a series of high-level directives aimed at making electricity services more effective, responsive, and accountable across the country.
During a high-level review meeting held on Tuesday, Shrestha emphasized the need to ensure a regular, safe, and high-quality power supply throughout the ongoing monsoon season while focusing on delivering result-oriented services to consumers.
The session, chaired by the Managing Director, brought together the head of the Distribution and Consumer Services Directorate along with the chiefs of all seven provincial offices and two provincial division offices. The meeting involved a comprehensive analysis of the potential impacts of the rainy season on the national power grid, the specific challenges facing service delivery, the management of customer grievances, and the current status of various infrastructure projects being implemented at the provincial level.
A primary focus of the instructions was the maintenance of an uninterrupted power supply regardless of weather conditions. Shrestha instructed all units to remain on high alert and minimize potential disruptions by keeping technical personnel, specialized equipment, and essential maintenance materials in a state of constant readiness for immediate mobilization. He stressed that when problems occur in the system, they must be addressed instantly to reduce the duration of outages for the public.
Improving communication with the public and maintaining transparency were also highlighted as critical priorities. The Managing Director directed staff to ensure the quick and easy resolution of customer complaints. Furthermore, he mandated that whenever the power supply must be interrupted for planned maintenance or emergency repairs, the NEA must provide advance notice to keep consumers well-informed. He noted that such transparency is essential for maintaining institutional accountability and public trust.
In light of the heightened risks posed by natural disasters such as floods, landslides, and storms, provincial offices have been ordered to keep emergency response teams on 24-hour standby. Shrestha also called for the accelerated implementation of distribution projects through regular monitoring and effective coordination with central directorates. He emphasized that any hurdles identified during the project execution phase must be resolved immediately to ensure the timely expansion of the distribution network.
Finally, the leadership addressed the importance of workforce development and professional discipline. The Managing Director requested proposals for technical and managerial training to enhance the skills and career development of employees. Supporting these directives, Rajan Dhakal, head of the Distribution and Consumer Services Directorate, clarified that while high-performing employees would be rewarded, any negligence in service delivery would result in disciplinary action according to existing regulations. He urged provincial heads to prioritize a disciplined service culture and focus primarily on achieving high levels of customer satisfaction.
Comment Here