Kathmandu: The government has directed all public offices to prepare objective performance indicators along with terms of reference (ToR) within one and a half months.
Arguing that the underperforming employees were rewarded because of poor evaluation of performance, the government has forwarded a plan on accountability and review of performance within 90 days. It was mentioned in the 100-point governance reform scheme the new government unveiled on Friday.
The Ministry of Federal Affairs and General Administration will be preparing a quality verification standard for the public services to be provided at the local level. It is aimed to promote the best performing local level. Within a month, the number of ministries will be reduced so that operational cost would be minimized.
The existing Nepal Government (Work Division) Regulation has stipulated a number of federal ministries to be 17. The governance reform plan has also proposed a revision of the employees’ quota while resizing the ministry numbers.
Dual works, duplication, slow and plodding trend in public officials would be wiped out. For it to happen, drafting new laws or amendments to the existing ones will begin, the government shared in the reform plan. The public administration would be fully liberated from political interference so that it would be neutral and accountable to citizens, and help clean out corruption and slow public service delivery. The bureaucracy would be made accountable, service-oriented and exemplary.
Middlemen and brokering would be wiped out to make public service prompt and hassle-free. The national standard of the organization and management survey of federal, provincial and local levels would be formulated and endorsed within two weeks. A related ministry at province will be responsible for carrying out the teachers’ registration, payroll and retirement service from the coming fiscal year.
Digital mode for hassle-free service
To ensure hassle-free and middleman disturbance, all services relating to citizenship, passport, and national ID card would be provided by the District Administration Offices through digital mode and an integrated system. A round-the-clock grievance handling facility would be in place. Complaints can be lodged via phone, mobile App, portal or social media as well.
Agencification modality is another feature in the scheme to be introduced by the government offices, especially for the works requiring more time and cost.
The postal service would be modernized as a ‘government courier service’ through which the citizen’s essential document like passports, citizenship copy and license are delivered at home. This plan will be enforced within 100 days.
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